All appointments can be made, cancelled or rescheduled via telephone or online via our booking system.
Email or SMS should not be used for this purpose as they cannot always guarantee delivery of your message.
Our podiatrists are available by telephone to answer patient inquiries. All calls will be answered first by the reception team and processed accordingly, so as not to disturb a consultation.
All calls from GP and other health providers that relate to mutual patients will be put straight through to the podiatrist for an immediate response.
NB. If a patient’s telephone inquiry relates to treatment but not to recent treatment, they may be advised to make an appointment with the podiatrist to answer the treatment inquiry best.
Highett Podiatry can be contacted via firstname.lastname@example.org, which patients can use to send through simple communication. The reception team will let all emails received in a reply and then forward them to the right person. We want you to know that we aim to respond to all email inquiries within one business day of receipt. All relevant patient emails related to treatment will be stored in the patient’s record.
Sometimes, a podiatrist may email a patient for treatment with their consent, e.g., response to a query, referral letter, information handout, etc.
While we try to keep your information secure, we want to remind our patients that electronic communications can potentially be compromised and accessed by persons outside of our practice, so patients communicating with Highett Podiatry via email do at their own risk.
The practice uses an email disclaimer notice on all outgoing emails that are affiliated with the practice:
“Private and Confidential – This email transmission is strictly confidential and intended solely for the person or organisation it addresses. It may contain privileged and confidential information, and if you are not the intended recipient, you must not copy, distribute or take any action in reliance on it. If you have received this email in error, please delete it, then notify us at 95553044 or reception@highettpodiatry as soon as possible.”
Highett Podiatry will use SMS communication:
- to send appointment reminders
- to send appointment recalls
- to communicate important clinic information
- to communicate special treatment offers that directly relate to the patient’s’ treatment
Please speak to our reception staff if a patient wishes to opt out of any SMS communication.